Creating an agile business model was already a top priority for COOs prior to the pandemic. The challenge of COVID has provided an extraordinary (if unexpected) impetus for them to meet their ambitions at rapid pace. There is a greater urgency than ever to integrate new digital business models, distribution methods and technologies into operations.
To succeed in this goal, heads of operations are keener than ever to improve and develop their leadership skills in order to complement their deep operational knowledge: 82% are very interested in learning more about leading transformational change (up from 63% in 2020) and 64% in building a high performing team (up from 34%).
COVID has resulted in an upsurge in technology deployment: robotics are being heavily utilised in manufacturing plants, warehouses and customer interaction arenas. AI and data analytics are increasingly being used to help organisations understand, audit and connect with their value chains in order to reduce costs and help ensure sustainable operations.
Supply chains that were already rapidly evolving are likely to undergo a permanent paradigm shift. Chief Operating Officers are radically reevaluating their strategies for mitigating risk and harnessing the potential opportunities.