“Purpose and commercial viability have collided, as have the expectations of our customers and staff.
The expectation of us as leaders is one of empathy and authenticity. We must amplify the volume of our engagement, with an ever more dispersed workforce.
We must share and listen to the experiences of others and collaborate, outside of our normal circles, to bring faster and greater levels of success as we chart unknown territories such as the growing environmental agenda.
‘Leader’ is a status that is earned, and it will be harder to maintain.”