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COO

2020 PROGRAMME

 

Business risk comes from different sources including consumer taste and demand, the overall economy, government regulation and clients. While businesses may not be able to completely avoid risk, they can take steps to mitigate the impact with a strategic risk plan. When forseeing a risk they can implement their plan earlier, but no risk is the same...

SPEAKER(S): Paul Willis, Director of Corporate Strategy, Manchester Airports Group

CHAIR: Katy Taylor, Group Commercial & Customer Director, The Go-Ahead Group Plc

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When responding to a crisis, being proactive rather than reactive goes a long way. Having a crisis management plan is a start but Black Swan events, are by their very nature, impossible to predict. Thinking ahead by the C-suite helps, because it isn’t the plan that matters, it’s the planning process...

SPEAKER(S): Nick Lloyd, Deputy CISO, Head of Cyber Security Plans & Engagement, Maersk

CHAIR: James Owen, Partner, Head of Cyber Security, Europe, Middle East and Africa, Control Risks

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Chief Information Security Officer (CISO) is one of the most misunderstood job titles in business. The requirements depend on business size, tech maturity, operating environment and many other factors. CISOs have the shortest tenure of all the C-level, with lack of understanding, high stress and pressure to perform regularly given as reasons for leaving positions...

SPEAKER(S): John Meakin, CISO & Cyber Security Advisor, Cyber CISO Ltd

Rob Newby, CISO, Interim Executive, NED, Smart DCC

CHAIR: Emma Burrows, Managing Director - Operations, CIO Connect, Singapore

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In this meeting our speakers will discuss the challenges of the last 14 weeks, and importantly how the top team will need to change how they lead in the future. We have seen a change in the speed for decision-making, perception of risk and how technology has been the critical enabler during the pandemic, but what's next?

SPEAKER(S): Andrew Marks, CIO, Paragon Customer Communications

Darren Carlile, Head of Customer Operations, Capital One

Rupa Patel, General Counsel, Awaze

CHAIR: Diane Moore, Independent Non-Executive Director, HBL - Habib Bank Limited

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Intrapreneurship is the act of behaving like an entrepreneur while working within a large organization. Joff Sharpe, author of ‘Who Dares Wins in Business’, will discuss his experience and challenges in creating a new company within an existing big PLC...

SPEAKER(S): Joff Sharpe, Senior Adviser, Inventure, (previously COO at British Land)

CHAIR: Clare James, Director Operational Excellence, Manchester Airports Group

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As leaders, how do you build and maintain an organisation that not only prioritises customer experience and loyalty but embeds a customer-oriented philosophy across every department?

During this discussion we not only look at the triggers, tools and strategies that organisations have used to successfully improve customer satisfaction, but examine the core values and culture that a business requires in order to become a truly customer centric company.

SPEAKER(S): Paul Pugal, MD Customer Experience UK & Ireland, FedEx

Phillida Irving, Customer Strategy Manager, Industrial Power Systems Division, Caterpillar Inc.

CHAIR: Rob Newness-Smith, CTO, Digital, Employees & Partners, Thomson Reuters

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Born in the software industry, the Agile philosophy emphasizes the need for flexibility in decision making and the ability to pivot from the path set down in a strategic plan. It carries risks at the executive and board level but should it be embraced? And if so, how?...

SPEAKER(S): Fin Goulding, Founder, CIO & CTO, The Flow Academy

CHAIR: Darren Goldsby, Digital Business & Product Transformation Expert, Learn By Do

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Launched in 2008, First Central serves over 3 million customers and has a turnover of £100 million. Needing to adapt, adopt and work smarter resulted in a successful digital transformation of the their technology and operational capabilities in their call centres.

In this meeting, Lisa Beeching from First Central will discuss how the implementation of a project management strategy, 'Build it Small, Test it Quick' in their Complaints Department, led to significant operational improvements, but unearthed new challenges in their culture, skills, training, talent pipeline, leadership and reinforcing the companies values and purpose....

SPEAKER(S): Lisa Beeching, Head of Supplier Management and Quality Assurance, (Former Head of Operations), First Central Insurance

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As Technology continues to evolve, new and exciting Start-Ups enter the market giving consumers a new retail experience, offering alternative solutions that have not yet been available. As legacy organisations begin…

SPEAKER(S): Alex McCracken, Managing Director, Sillicon Valley Bank

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Many CIOs struggle with discussing technology opportunity with Board colleagues, and yet technology is of the same fundamental importance in modern business as finance, operations, and other traditional board concerns. In this session Carl explains real world examples...

SPEAKER(S): Carl Stokes, Founder & Director, AMG Technology

Claire Koryczan, Founder, Beyond

CHAIR: Bryan Foss, Digital Non-Executive Director, Risk & Audit Chair FRC, aSource Global Group, Risk Coalition & Boardroom Ready

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