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Business risk comes from different sources including consumer taste and demand, the overall economy, government regulation and clients. While businesses may not be able to completely avoid risk, they can take steps to mitigate the impact with a strategic risk plan. When forseeing a risk they can implement their plan earlier, but no risk is the same...

SPEAKER(S): Paul Willis, Director of Corporate Strategy, Manchester Airports Group

CHAIR: Katy Taylor, Group Commercial & Customer Director, The Go-Ahead Group Plc


When responding to a crisis, being proactive rather than reactive goes a long way. Having a crisis management plan is a start but Black Swan events, are by their very nature, impossible to predict. Thinking ahead by the C-suite helps, because it isn’t the plan that matters, it’s the planning process...

SPEAKER(S): Nick Lloyd, Deputy CISO, Head of Cyber Security Plans & Engagement, Maersk

CHAIR: James Owen, Partner, Head of Cyber Security, Europe, Middle East and Africa, Control Risks


Chief Information Security Officer (CISO) is one of the most misunderstood job titles in business. The requirements depend on business size, tech maturity, operating environment and many other factors. CISOs have the shortest tenure of all the C-level, with lack of understanding, high stress and pressure to perform regularly given as reasons for leaving positions...

SPEAKER(S): John Meakin, CISO & Cyber Security Advisor, Cyber CISO Ltd

Rob Newby, CISO, Interim Executive, NED, Smart DCC


Launched in 2008 1st Central serves over 3 million customers and has a turnover of £100 million. Needing to adapt, adopt and work smarter resulted in a successful digital transformation of the their technology and operational capabilities in their call centres. In this meeting, Lisa Beeching from 1st Central will discuss how the implementation of a project management strategy, ‘Build it Small, Test it Quick’ in their Complaints Department, led to...

SPEAKER(S): Lisa Beeching, Head of Supplier Management, First Central


Intrapreneurship is the act of behaving like an entrepreneur while working within a large organization. Joff Sharpe, COO of British Land and author of ‘Who Dares Wins in Business’ will discuss his experience and challenges in creating a new company within an existing big PLC...

SPEAKER(S): Joff Sharphe, COO, British Land

CHAIR: Clare James, Director Operational Excellence, Manchester Airports Group


It doesn’t matter if you are in retail, finance, healthcare, B2B, software, hospitality, insurance, telecom, manufacturing or agriculture; if you are now not putting your customer first you will fall behind your competitors and suffer financially. Being a ‘Customer Centric’ company is more than just...

SPEAKER(S): Phillida Irving, Customer Strategy Manager, Caterpillar

Paul Pugal, MD Customer Experience UK & Ireland, FedEx

CHAIR: Rob Newnes-Smith, CTO, Digital, Employees & Partners, Thomson Reuters


As Technology continues to evolve, new and exciting Start-Ups enter the market giving consumers a new retail experience, offering alternative solutions that have not yet been available. As legacy organisations begin…

SPEAKER(S): Alex McCracken, Managing Director, Sillicon Valley Bank


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